Posting Code:
MSVDKTCH
Job Title:
Service Desk Tech I
Division:
Seaboard Marine
Location:
Miami, FL
Department:
MIS
City:
Miami
State:
FL
Zip Code:
33166


POSITION SUMMARY:

This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, peripherals, software, and network issues). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

GEOGRAPHIC REGION:

Applications out of the geographic region for this position will not be considered.

 

QUALIFICATIONS:

Required

  • Experience in installing and configuring PC’s
  • Experience in Microsoft Windows 10
  • Familiar with Office 365
  • Experience in deployment and support of mobile devices
  • Ability to communicate (speak, read and write) effectively in English at an Advanced level and Spanish at an Intermediate to Advanced level in a business environment
  • Ability to work flexible and extended hours, including nights, overtime, weekends and holidays to complete task or projects
  • Ability to respond to emergency calls as needed
  • Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts
  • Ability to think logically and follow procedures and instructions
  • Ability to analyze and solve problems in a constantly changing environment
  • Self-starter with ability to perform under pressure
  • Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
  • Ability to define problems, gather data, establish facts, and draw valid conclusions.

 

DUTIES AND RESPONSIBILITIES:

Primary

  • Responds to telephone calls, e-mails and personnel requests for technical support of all domestic and international offices.
  • Documents, tracks each issue (in incident/problem management system), and escalates issues that require more advanced research and troubleshooting.
  • Provide printer support by clearing jams, toner replacement, maintaining toner inventory, and liaison with the fleet copier company as needed.
  • Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems.
  • Remediates end points identified with a security vulnerability.
  • Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc.) as well as boxing the equipment for shipment or transferring to warehouse for storage
  • Supports and troubleshoots problems with wireless devices.
  • Participate in department rotating schedule to provide after-hours end-user support.

Secondary

  • Maintains hardware and software license inventories
  • Trains employees on use of new hardware and software products
  • Special projects as assigned by Management
  • Additional duties as assigned.

 

PHYSICAL REQUIREMENTS:

  • While performing the duties of this job, the employee is continuously required to use hands and fingers 
  • The employee alternately and frequently is required to talk and/or hear, sit, stand and walk 
  • The employee must occasionally lift and/or move up to 50 pounds 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

SAFETY REQUIREMENTS:

  • Report safety hazards
  • Immediately report incidents involving injury, illness, or property damage
  • Wear appropriate PPE as instructed by immediate supervisor
  • Comply with all company safety policies, procedures, and rules
  • Refuse any unsafe task or operation
  • Participate in safety meetings and training
  • Be constantly aware of their personal safety and that of their coworkers

 

SUPERVISION RECEIVED AND EXERCISED:

Reports directly to the Service Desk Supervisor; does not exercise supervision over any other position. Works under general supervision.  Relies on instructions and pre-established guidelines to perform the functions of the job.

 

CONDITIONS:

  • Work is performed in office and throughout port Terminal facilities
  • Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)

  • The noise level in the work environment is usually quiet to moderate when work is performed in the office environment.  The outdoor environment may be moderate to loud depending on the area
  •  

  • The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
  • The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals

 

DISCLAIMER:

  • The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
  • The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

No phone calls, please. We are an Equal Opportunity / Affirmative Action / Veteran / Disability employer.
In order to be considered for this position you must apply online by clicking here ยป
Please note: Applications outside of the geographic region for position applied will not be considered, unless otherwise noted in job posting.


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